- Non-receipt of goods/services: Provide signed proof of delivery for goods and documented proof/email for services
- Duplicate processing: Show transaction records.
- Incorrect amount: Provide an itemised invoice along with a screenshot from the product page of the merchant’s website
- Paid by other means: Show proof of a different payment.
- Defective/damaged item: Provide return policy proof.
- Credit not processed: Explain why the refund isn’t applicable.
- Unauthorised transaction: Provide delivery and authorisation proof.
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