How can merchants effectively manage chargebacks?
- Describe items accurately: Include detailed descriptions and specifications.
- Avoid duplicate billing: Ensure customers are charged only once per order.
- Keep order statuses up to date by providing timely updates on order status.
- Process refunds promptly: Adhere to state refund and return policies, and process refunds efficiently.
- Respond immediately to chargeback notices: Provide evidence promptly.
- Keep detailed records: Maintain thorough records of transactions and customer interactions.
- Provide excellent customer service: Address issues before they escalate.
- Use fraud detection tools: Implement security measures to prevent fraud.
- Send recurring charge alerts: Notify customers before their subscriptions are due to renew.
- Regularly assess practices: Review and adapt strategies to reduce chargebacks.